Spincentive

Terms of Service

Spincentive is operated by SalesText AI LLC(“we,” “us”). These terms govern everyone who uses Spincentive: the customers who spin a wheel and claim prizes (“customers”), and the businesses that run wheels on the platform (“businesses”). By spinning, claiming, or creating an account, you agree to them. Last updated August 9, 2026.

These terms contain an arbitration agreement and class-action waiver in the “Disputes” section. Please read it.

Who can use Spincentive

  • You must be at least 13 years old to spin, claim, or submit any information. Where a business serves alcohol, you must confirm you are 21 or older.
  • Use only a phone number assigned to you. One spin per person per wheel unless the business offers more.
  • Any fraudulent, automated, or abusive use — fake numbers, repeated entries, code sharing, exploiting a malfunction — voids any prize obtained and may be grounds for blocking.

Prizes — what customers should know

  • Prizes are offered, provided, and redeemed by the business whose wheel you spun — not by Spincentive. The business is solely responsible for honoring its prizes. If a business refuses or fails to honor a valid code, that is between you and the business, though we want to know about it: jacob@spincentive.com.
  • Prizes are promotional, have no cash value, are not transferable, and cannot be exchanged for cash or combined with other offers unless the business says otherwise.
  • Redemption codes expire on the date shown and are one-time use. Prizes involving alcohol are honored at the business’s discretion and subject to applicable law. Prizes are void where prohibited.
  • No purchase is necessary to spin or claim, and consent to marketing is never a condition of any purchase.

Text messages

Claiming a prize involves receiving your redemption code by text, and, only if you checked the consent box, recurring marketing texts from that specific business. Message and data rates may apply and message frequency varies. Reply STOP to any message to opt out of that sender’s texts immediately; reply HELP for help. Opting out of marketing never affects a code you already hold.

For businesses: credits and billing

  • One credit covers one SMS segment. Long messages and messages with emoji use more than one segment; the compose screen shows the exact cost before you send.
  • Campaign texts, automation texts, and prize-winner texts each consume credits per segment. Compliance messages (opt-out and help replies) are always free. New accounts receive 250 free credits at go-live; when those run out, texts draw on purchased credits.
  • Saving a card at go-live places no charge. Your card is only charged when you buy credits or when auto-reload runs, and auto-reload never exceeds the monthly ceiling you set.
  • Credits are purchased up front, never billed in arrears. Purchased credits expire 12 months after purchase, oldest first.
  • Auto-reload, when enabled, charges your card on file when your balance falls below 20%, up to the monthly ceiling you set. You can turn it off at any time.
  • Credits are non-refundable once used. Unused credits on a cancelled account are refundable at their purchase price for 30 days after cancellation, on request to jacob@spincentive.com.

For businesses: the floor, the earnings offer, and referrals

  • Monthly minimum. Your first three months are free. After that, a $20/month minimum applies: if your credit purchases that month total less than $20, we charge the difference to your card on file and deliver it entirely as texting credits (about 600 texts). The minimum is a prepayment for credits, never a fee — you always receive full value. It appears on your receipt as a named line. Cancel anytime; cancelling ends the minimum with your account.
  • The payments offer ("we pay you to process"). If you choose to switch card processing to our payments partner, Pacta Payments LLC, you earn 0.3% of your card sales volume, computed from processor-verified statements, paid monthly while you process with the partner. The offer is fulfilled by Pacta Payments LLC under its own merchant agreement; Spincentive displays your statements and is not your payment processor. Rates are set at enrollment and appear on every statement.
  • Referral program. A person or company that brings a business onto Spincentive may earn a referral share of that business's net revenue (amounts we actually collect for message credits used, less message-delivery costs) under a separate referral agreement. One referrer per business, single level — referral shares never affect what a business pays.

Who you are dealing with, and consent between our companies

Spincentive is operated by SalesText AI LLC. The payments offer is provided by Pacta Payments LLC, an affiliated but separate company. When you create a business account you consent to be contacted about your account and about eligible partner offers by BOTH SalesText AI LLC and Pacta Payments LLC, by email, phone, or text; each records that consent with a timestamp and the version of the language you accepted. You can withdraw marketing consent from either company at any time (reply STOP to texts, or write to jacob@spincentive.com) without affecting your service.

For businesses: your obligations

  • Honor the prizes your wheel offers. A customer holding a valid, unexpired code must receive the prize it names. Prize fulfillment is entirely your responsibility, and you agree that disputes about prize fulfillment are between you and your customer.
  • Send only to contacts collected through Spincentive’s consent flow. Importing purchased or scraped lists into the platform is prohibited and grounds for immediate termination.
  • Campaign content must be lawful, accurate, and appropriate for a general audience, and must not include content prohibited by carrier policies (including SHAFT categories: sex, hate, alcohol where unlawful to promote, firearms, and tobacco/vape marketing beyond what carriers permit for your business category).
  • You are the sender of your campaigns for purposes of the TCPA and state telemarketing laws. We enforce quiet hours, honor opt-outs automatically, and maintain consent records on your behalf, but compliance with marketing law remains your responsibility.

Our commitments

  • Opt-outs (STOP and equivalent replies) are honored immediately and permanently, and every consent event is recorded with a timestamp.
  • Marketing messages are sent only between 8am and 9pm in the recipient’s local time.
  • We may pause sending for any account that we reasonably believe is generating spam complaints, carrier violations, or legal risk.
  • Your customer list is yours. You can export it in full — names, phone numbers, emails, and the dates each contact joined — as a CSV from your dashboard at any time, including after you cancel. We do not charge for the export, gate it behind a support request, or use one business’s list for another business’s benefit.

The service itself

We may modify, suspend, or discontinue any part of the service as it evolves; material changes that affect paid features will be announced to the account email. The platform, wheel, and software are our property; businesses get a license to use them while their account is in good standing, and nobody may copy, scrape, resell, or reverse engineer them. Feedback you send us can be used freely without obligation.

Disclaimer of warranties

The service is provided as-is and as-available, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any particular business will honor any particular prize.

Liability

To the maximum extent the law allows, our total liability for any claim arising from the service is capped, for businesses, at the amount you paid us in the three months preceding the claim, and, for customers, at one hundred dollars ($100). We are not liable for indirect, incidental, special, consequential, or exemplary damages, including lost profits or lost business. You agree to indemnify us against claims arising from your violation of these terms or of another person’s rights. Nothing here limits liability that cannot be limited by law.

Disputes — arbitration and class waiver

Any dispute relating to Spincentive that we cannot resolve informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court — except that either party may bring a qualifying claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property. The Federal Arbitration Act governs this section. Arbitration proceeds on an individual basis only: you and we each waive the right to a jury trial and the right to participate in a class action, consolidated action, or representative action. This section also applies to disputes between customers and participating businesses arising out of the use of Spincentive. You may opt out of this arbitration agreement by emailing jacob@spincentive.comwithin 30 days of first accepting these terms, with the subject line “Arbitration opt-out” and the phone number or account email you used.

Termination

Businesses can cancel any time from the dashboard or by writing to jacob@spincentive.com. We can terminate or suspend accounts and access that violate these terms, and refer suspected fraud to law enforcement. Sections on prizes, liability, disputes, and compliance obligations survive termination.

After a business cancels, its dashboard stays open in read-only mode for 30 days so the customer list can still be exported. We will not delete the list before that window closes. Cancelling stops the sending and the billing; it does not take the list away.

Governing law and the rest

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any claim must be brought within one year of when it arose. If part of these terms is found unenforceable, the rest remains in effect; these terms plus the Privacy Policy and SMS Terms are the entire agreement about the service. These terms may be updated; material changes will be announced to the account email at least 14 days before they take effect, and continued use after that is acceptance.